In support of the tiered customer service model, aligning with
enrollment management to embrace Salesforce is key. As we continue to
strengthen financial aid counseling, case management provides a consistent,
scalable, technology-driven solution to manage volume- while maintaining our
personable level of service. Directing all financial aid traffic to one source in one system provides unparalleled visibility to student interactions,
triaging efforts, and enhances future student self-service options.
